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NEW QUESTION 22
Agents and managers cannot create knowledge articles from Community questions.

Answer: B

Explanation:
Explanation
The ownership group for this knowledge article. An ownership group consists of a group of members and a manager who are responsible for approvals, ensuring article quality, and feedback tasks. Ownership groups can publish, edit, and retire knowledge articles that they are associated with.

NEW QUESTION 23
Special handling notes property: Width of the Special Handling Notes pop-up window in pixels, default 500 px.
Options are :

Answer: B

NEW QUESTION 24
From what places in SN can an agent create a case? (Choose three.)

Answer: A,B,D

NEW QUESTION 25
From a service provider's perspective, is the following a product or an asset?
A cable modem model that the service provider sells.

Answer: B

Explanation:
Explanation

NEW QUESTION 26
Which are the key self-service functions of the Customer Support Portal? (Choose three.)

Answer: B,C,D

Explanation:
Explanation

NEW QUESTION 27
......

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