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NEW QUESTION 39
You want to ensure that some specific content in messages can be hidden for seme messages. What would you use to meet this requirement?

A. Custom fieldsB. Incident thread fieldsC. Conditional fieldsD. Merge fields

Answer: C

 

NEW QUESTION 40
Which four statements are true about incident rules?

A. Incident rules should have one rule state.B. All incident rules should have an action to transit from the initial state to another state.C. Queues, staff accounts, custom fields, and profiles must be functioning before rules can be built based on them.D. A catch-all incident rule should be typically at the bottom of the rules listed in the initial state.E. A catch-all rule has no impact on incident rules.F. A catch-all escalation action has no impact on incident rules.G. Incident rules should have a minimum of two rule states.

Answer: A,B,C,D

 

NEW QUESTION 41
Which two types of joins are available in analytics?

A. IntersectionB. PeripheralC. InternalD. Outer LTD) ExternalE. Inner

Answer: D,E

 

NEW QUESTION 42
Your customer wants to set a disposition and add a specific standard text item automatically based on a given endpoint within the guided assistant path info response thread. Which two steps are required to complete this request?

A. Use an Incident Business rule to fire a named event and populate the standard text into the message thread.B. Use Agent Workspace rule to populate the standard text to the message thread and set the disposition when the named event is fired.C. Use a workplace rule to create a pop-up box reminding the agent to select the disposition and make the disposition field required in the incident workplace.D. Use Agent Workflow to populate the disposition and the standard text based on the named event in the guide.E. Create a named event to file each end point of the guide.

Answer: B,E

 

NEW QUESTION 43
You make some changes to your message template and deploy it globally, but the deployed status continues to show as pending.
What would you do to resolve this?

A. Enable the global template.B. Accept the changes.C. Validate the template.D. Save the deployment.

Answer: D

 

NEW QUESTION 44
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