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NEW QUESTION 45
Support Managers have requested the ability to provide real-time feedback to Agents during customer chat sessions.
What feature should a consultant configure to meet this requirement?

A. Next Best ActionsB. Omni-channel SupervisorC. Case FeedD. Push Notifications

Answer: B

 

NEW QUESTION 46
Universal Containers wants to implement a customer service site. The goal of the site is to enable community members to access, create, and manage cases online.
How should the consultant implement these requirements?

A. Update the case assignment rule to add the site member to the predefined case team.B. Create a sharing rule to share the contact record with the site member.C. Set up a sharing set to grant access based on the site member's contact record.D. Change the org-wide default for cases and contacts internal access to private.

Answer: C

 

NEW QUESTION 47
The Universal Containers sales team has been so successful in signing new customers that the support team is unable to provide same-day customer assistance.
What should a consultant recommend to address this problem?

A. Add more support phone lines.B. Limit Customers to 5 Cases per day.C. Ask sales reps to respond to support CasesD. Provide a self-help Customer Community.

Answer: D

 

NEW QUESTION 48
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