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NEW QUESTION 27
Which two components must be configured for CCE to begin routing the contact and start processing the call?
(Choose two.)

A. Network VRUB. Call typeC. Media routing domainD. ICM scriptE. Skill Targets

Answer: B,D

 

NEW QUESTION 28
What are two descriptions for the Agent Targeting Rule? (Choose two.)

A. Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE Agent Peripheral Gateways (PG).B. Agent Targeting Rule configuration simplifies the Mobile Agent configuration for the CCE Agent Peripheral Gateways (PG).C. The Agent Targeting Rule allows configuration of Media groups by specifying the Agent id range and valid Routing Clients.D. The Agent Targeting Rule allows Call Routing to be configured by specifying the Agent Extension range and valid Routing Clients.E. Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE VRU Peripheral Gateways (PG).

Answer: C,E

 

NEW QUESTION 29
What is the suggested mechanism to offer coaching to agents by supervisors?

A. Whisper coachingB. Desktop chatC. EmailD. TeamMessage

Answer: B

 

NEW QUESTION 30
What is the function of the CVP Subdialog Return element in a VXML application?

A. populate variables sent back to CCEB. populate variables sent back to VXML GatewayC. populate variables sent back to Virtualized Voice BrowserD. populate variables sent back to VXML Server

Answer: A

 

NEW QUESTION 31
What are two possible Outbound Dialing Modes? (Choose two.]

A. Predictive ModeB. Accept ModeC. Direct Predictive ModeD. Progression ModeE. Preview Mode

Answer: C,E

 

NEW QUESTION 32
......

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