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NEW QUESTION 27
What is best practice for designing an action flow?

A. When designing a flow to be reused across multiple actions, use the Specify Treatment option to configure it with a specific treatmentB. When creating an action to be used as a flow template, set its availability to AlwaysC. Limit the number steps per channel to 3D. Always configure an action with its own flow

Answer: C

 

NEW QUESTION 28
You are the decisioning consultant on an Al-powered one-to-one customer engagement implementation project. You are asked to design the next-best-action prioritization expression that balances the customer needs with the business objectives.
What factor do you consider in the prioritization expression?

A. Customer contact policyB. Predicted customer behaviorC. Offer relevancyD. Offer eligibility

Answer: B

 

NEW QUESTION 29
Aggregation components provide the ability to________________.

A. make calculations based upon a list of actionsB. choose between actionsC. filter actions based on priority and relevanceD. set a text value to a strategy property

Answer: A

 

NEW QUESTION 30
In a call-center application that receives Next-Best-Actions from Pega Customer Decision Hub, the customer service representative (CSR) is _________.

A. expected to improvise based on some basic customer information displayed on screenB. guided on the next important conversation to have with the customerC. always expected to sell a product or service irrespective of the customer's call intentD. forced to follow a strict path of recommended steps, from which the CSR cannot deviate

Answer: B

 

NEW QUESTION 31
Myco, a telco, wants to present their customers with new credit card offers - the Diamond card, the Platinum card, and the Gold card - on their web portal. As a decisioning consultant, you want to determine which will be the best performing action by running a distribution test. In this scenario, which report will test this requirement?

A. Channel ReportB. Bias ReportC. Action Distribution ReportD. Action Priority Report

Answer: D

 

NEW QUESTION 32
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