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NEW QUESTION 24
A business to consumer (B2C) company wants to decrease service costs and improve customer relationship currently, customers pay invoices and update their contact information by mailing paper payslips back to company.
What is the recommended solution to meet the requirements?

A. Service Cloud Voice with Tele-payB. Field Service with Integrated PaymentsC. Einstein Bots with Credit Card PaymentsD. Experience Cloud with Customer Account Portal template

Answer: D

 

NEW QUESTION 25
What metrics should a contact center manager consider to measure adoption of Salesforce Knowledge?
(Choose 2)

A. Number of articles attached to a caseB. Numberof cases escalated by agentC. Number of articles created by agentD. Number of solutions created by agent

Answer: A,C

 

NEW QUESTION 26
Which method can be used to route social media inquiries with Salesforce using Salesforce for Twitter and
Facebook?

A. Enable social profile and add workflow rules to the contact objectB. Use the routing queues provided with Salesforce for Twitter and FacebookC. Enable social profile and add assignment rules to the case objectD. Use Twitter-to-Case and add workflow rules to the case object

Answer: C

 

NEW QUESTION 27
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