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NEW QUESTION 24
When a customer launches the Web chat URL for Oceana Contact Center, they observer the error message:
A connection error has occurred Connection closed, chat has ended.
What should be checked in Avaya Oceana to confirm that the webserver and Oceana are integrated properly?

A. Verify If the Web Server Domain Is set to Customer Web server under Omnichannel AdministrationB. Verify If you can launch the Omnichannel Administration Utility successfully.C. Check if you get a PING response from Avaya Control Manager Server from Web Server.D. Check If there are any Avaya Oceana Agents available with Web Chat Channel In the Contact Center

Answer: A

 

NEW QUESTION 25
During the Avaya Oceana Email Channel processing, which component sends Information to Context Store and UCM?

A. Email ManagerB. ORCC. Omni channel DatabaseD. Agent Controller

Answer: A

 

NEW QUESTION 26
Which parameter uniquely identifies a contact while It is being processed in Engagement Designer?

A. DNIS NumberB. WorkRequestIDC. ContextldD. Caller ID

Answer: C

 

NEW QUESTION 27
When a customer leverages Avaya Aura Experience Portal as their self-service application, during the first leg of voice call processing, which component from the Avaya Aura stack contacts Context Store to create a Context ID for the new Voice Interaction?

A. Avaya Aura Session ManagerB. Avaya Aura Communication ManagerC. Avaya Aura Experience Portal IVR ApplicationD. Avaya Aura Application Enablement Services

Answer: B

 

NEW QUESTION 28
Which two statements describe what the Engagement Designer (ED) does while it is processing an Incoming Interaction from a chat contact? (Choose two.)

A. ED sends a resource request to WA and invites the agent to a chat room.B. ED sends a resource request to CS with chat attributes for a suitable agent.C. ED sends a "create new contact" request to OCP snap-in.D. ED workflow requests chat attributes for the Context Id from C Store.E. ED sends a resource request to WA with chat attributes for a suitable agent.

Answer: C,E

 

NEW QUESTION 29
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