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Cisco Customer Success Manager Sample Questions (Q21-Q26):

NEW QUESTION # 21
From a Customer Success perspective, which reason to monitor your customer's health is the most important?

A. It allows the customer to identify unused licenses so they can be addressed via a service improvement planB. It gives the customer valuable insight so they can automatically renew critical on timeC. Understanding your customer's health directly enables renewalsD. It provides the opportunity to address any changes in the customer's experience or actions around the solution

Answer: C

NEW QUESTION # 22
Which type of analytics has telemetry that shows the customer's use of the software and defines what has happened to date?

A. prescriptiveB. predictiveC. diagnosticD. descriptive

Answer: D

NEW QUESTION # 23
Refer to the exhibit. What does this health score indicate?

A. The customer is unlikely to advocate for this product.B. The customer needs to purchase more licenses.C. The customer needs to consume more of this product.D. The customer is unlikely to renew this license.

Answer: A

NEW QUESTION # 24
Which two options are reasons why effective communications is key to success? (Choose two.)

A. Can help lessen the impact of business weakness.B. It allows other strengths to create maximum impact.C. It allows effective interaction between stakeholders.D. Can help mitigate the intrinsic risks within negotiation.

Answer: A,C

NEW QUESTION # 25
Which two outcomes are expansion opportunities within customer success? (Choose two.)

A. purchase of a new solutionB. renewal of solution subscriptionC. expansion of solution featuresD. deployment of solutionE. expansion of solution services

Answer: C,E

NEW QUESTION # 26
......

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