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The Salesforce CRT-261 Certification Exam is ideal for individuals who are responsible for designing, configuring, and implementing Service Cloud solutions. This certification exam is also suitable for individuals who work as Salesforce administrators, consultants, and developers, helping businesses to optimize their customer service operations. The exam is intended for professionals who have practical experience in implementing Service Cloud solutions and are looking to validate their skills through a recognized certification.
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Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q79-Q84):NEW QUESTION # 79
Universal Containers purchased Knowledge and would like to implement it as soon as possible. What approach should a consultant recommend?
Answer: D
NEW QUESTION # 80
When support agents are working on a case, the support manager at universal containers wants the agents to see the case number, case subject, and case description in the case highlights panel.
How can a Consultant implement the functionality with configuration?
Answer: C
NEW QUESTION # 81
Which two capabilities of Lightning Knowledge ensure accurate content in Articles? Choose 2 answers
Answer: A,B
NEW QUESTION # 82
Universal Containers wants to notify Support Managers when a new case have been untouched from more than two business days.
Which approach should a consultant implement?
Answer: A
NEW QUESTION # 83
What solution should a consultant recommend while designing a plan to decrease a company's cost per call? (Choose 2)
Answer: A,B
NEW QUESTION # 84
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The Salesforce CRT-261 certification exam is one of the hottest and career-oriented CRT-261 Certification Preparation for Service Cloud Consultant exams. With the CRT-261 Certification Preparation for Service Cloud Consultant exam you can validate your skills and upgrade your knowledge level. By doing this you can learn new in-demand skills and gain multiple career opportunities. To do this you just need to enroll in the Salesforce CRT-261 Certification Exam and put all your efforts to pass this important Salesforce CRT-261 Exam Questions. However, you should keep in mind that to get success in the CRT-261 Certification Preparation for Service Cloud Consultant exam is not an easy task.
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