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NEW QUESTION 45
What are two descriptions for the Agent Targeting Rule? (Choose two.)
Answer: C,E
NEW QUESTION 46
Which two components must a script be associated with to run? (Choose two.)
Answer: A,C
NEW QUESTION 47
What are the two main features of the Cisco VVB? (Choose two.)
Answer: A,E
Explanation:
Cisco Virtualized Voice Browser (VVB) is designed to facilitate concurrent multimedia communication processing. Cisco VVB has the following features: * Facilitates self-service options such as access to check account information or user-directed call routing by processing user commands through touchtone input or speech-recognition technologies. * Allows customers to retrieve the required information through voice commands without interacting with an agent, to navigate to the correct department, or to get help from an agent. * Provides multilingual support for Cisco VVB server prompts for automated speech recognition (ASR) and text-to-speech (TTS) capabilities. * Provides more comprehensive and effective customer service by efficiently handling call traffic with self-service or fast transfer to the correct agent the first time.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cisco_vvb/vvb11_6/configuration/guide/cvvb_b_ciscovvb-administration-and-configuration-guide/cvvb_b_ciscovvb-administration-and-configuration-guide_chapter_01.pdf
NEW QUESTION 48
How does Precision Queue allow callers to reach an Agent that is different from Skill groups?
Answer: D
NEW QUESTION 49
What is the suggested mechanism to offer coaching to agents by supervisors?
Answer: D
NEW QUESTION 50
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