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NEW QUESTION 26
Solution for 15+ MB attachments, 10,000 email cases and 3,000 web cases.

A. On-demand email to case with sitesB. Email to case with web to caseC. On-demand email to caseD. Email to care with Site

Answer: B

 

NEW QUESTION 27
Universal Containers assigns its contact center agents to certain interaction channels and would like to optimize the agents' desktop based on their assigned interaction channels.
What is the bestsolution?

A. Create case page layouts for each interaction channel and assign them to different agent profiles.B. Create a Salesforce Console for Service layout and allow the agents to drag and drop the components they need.C. Create multiple agent console applications and configure the Iayout based on the user's requirements.D. Create multiple Salesforce Console for Service applications and configure them based on user's requirements.

Answer: D

 

NEW QUESTION 28
A Company sells two products, each with its own maintenance schedule.
Which feature should a consultant recommend implementing to meet this requirement?

A. Field Service LightningB. An AppExchange SolutionC. Customer CommunityD. Lightning Service Console

Answer: A

 

NEW QUESTION 29
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultantrecommend? Choose 2 answers

A. Import payment data into Salesforce and add to the contact page layout as a related list.B. Create a Visualforce page that retrieves payment information via a Web Service call-out.C. Create a custom tab of type URL that displays a search page from the billing system.D. Use Lightning Connect to connect and access data in real-time from the billing system.

Answer: B,C

 

NEW QUESTION 30
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