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NEW QUESTION 34
The CIO of a bank and their vendor have a significant disagreement over the value of the work that was delivered the past two years under the existing managed-services contract. The contract renewal process was delayed over three months, with considerable risk to both parties. Which best practice will help prevent this type of disagreement?

A. Have the CIO define a clear IT strategy and implement the suggestions immediately.B. Have the CSM define how value should be measured at the end of the contract period.C. Adopt a lifecycle approach with a proactive review of service performance against KPIs.D. Engage a third-party mediator to develop contract goals and evaluate the objectives at regular intervals.

Answer: D

 

NEW QUESTION 35
Which two actions are critical when communicating with executives? (Choose two.)

A. Keep services as a primary topicB. Incorporate the sales team's planC. Focus on the value achievedD. Focus on technical detailsE. Target executive priorities

Answer: A,E

 

NEW QUESTION 36
What is the main objective of customer success?

A. customer's reduction of riskB. customer's return on investmentC. known and unknown features of our product and solutionsD. outcomes customers are trying to achieve

Answer: D

 

NEW QUESTION 37
Which perspectives are covered in a balanced scorecard?

A. business outcomes, customer, employee, riskB. competition, culture, financial. IT systemsC. customer, employee, partner, riskD. business process, customer, financial, learning, growth

Answer: D

 

NEW QUESTION 38
Which statement describes an end user adoption barrier?

A. Staff refuses to change their habits and continues to use a noncompliant social media application to conduct business communications.B. The budget is insufficient to implement the solution for a new branch of the business.C. The CIO insists on conducting training for all heads of department before deploying the new Collaboration solution.D. There are insufficient licenses for additional staff from a newly acquired company to use the solution.

Answer: D

 

NEW QUESTION 39
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