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The Cisco 820-605 exam is an important certification for individuals who are looking to advance their careers in the field of customer success management. The certification is recognized globally and is highly valued by employers in the industry. The certification also provides a competitive advantage to individuals who hold it, as it demonstrates their proficiency in customer success management and their commitment to professional development.

To be eligible for the Cisco 820-605 exam, candidates should have a strong understanding of sales and customer service methodologies, as well as experience in IT service delivery. The exam consists of multiple-choice and multiple-response questions, and it can be taken at any Pearson VUE testing center. Candidates will have 90 minutes to complete the exam, and they must score a minimum of 70% to pass. Upon passing the exam, candidates will receive a certification that acknowledges their expertise in customer success management and can help them stand out in a competitive job market.

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Cisco 820-605 Exam Certification Details:Exam Code820-605 CSMExam Price$250 USDSample QuestionsCisco 820-605 Sample QuestionsNumber of Questions55-65Recommended TrainingCisco Customer Success Manager (DTCSM) v2.1Passing ScoreVariable (750-850 / 1000 Approx.)Exam RegistrationPEARSON VUE
Cisco Customer Success Manager Sample Questions (Q34-Q39):

NEW QUESTION # 34
What is a barrier to adopting software tools?

A. commercial decisionB. recurring costC. organization sizeD. limited resources

Answer: D

NEW QUESTION # 35
Which definition of customer success is true?

A. It is the business methodology of ensuring that customers achieve their expected and unexpected outcomes while using your product or service.B. It is a business methodology for increasing recurring revenues by minimizing the risk of churn while driving adoption and expansion.C. It is a measure of the Net Promoter Score that results from a disciplined engagement of sales, services, marketing, and customer success teams working seamlessly to deliver a positive experience for the customer.D. It is the business methodology of ensuring that customers are always on the latest software releases and subscription contracts so that they can focus on the core business activities that make them successful.

Answer: B

Explanation:
Explanation/Reference: https://www.gainsight.com/guides/the-essential-guide-to-customer-success/

NEW QUESTION # 36
Which two results of a successful customer onboarding stage are the most important? (Choose two )

A. account relationships identifiedB. stakeholders identifiedC. network diagrams discussedD. desired business outcomes discussedE. organization chart discussed

Answer: D,E

NEW QUESTION # 37
As a Customer Success Manager, what is the most important metric to uncover during onboarding?

A. benefitB. valueC. costD. customer relationship

Answer: B

NEW QUESTION # 38
Your client, the Director of IT Policy and Governance of Easternbank, has just informed you that the CIO is dissatisfied with the current level of utilization of the collaboration solution that was deployed 3 months ago.
The client has requested a meeting to improve the situation. Which reports are critical to the success of the meeting?

A. number of users registered, service logs, number of usersB. number of users registered, number of meetings user initiated, number of meetings user joinedC. number of users registered, bandwidth utilization, number of training sessions user joinedD. network utilization, number of meetings user initiated, number of users

Answer: B

NEW QUESTION # 39
......

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