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The ITIL Foundation Certification Exam is a globally recognized certification that validates the knowledge and skills of individuals in IT Service Management. The exam tests the understanding of the ITIL framework, principles, and best practices for managing IT service delivery. The ITIL-Foundation Exam is the entry-level certification for IT professionals who want to enhance their career in IT Service Management.

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How to Prepare For ITIL® Foundation Certification

Preparation Guide for ITIL® Foundation Certification

Introduction for ITIL® Foundation Certification

ITIL is a framework created by the United Kingdom government for managing IT. Within this framework, there are many certifications that are given to individuals who have achieved certain levels of knowledge in the field of ITIL. This article will be discussing one such certification exam which is known as ITIL 4 Foundation. The ITIL 4 Foundation exam is only offered once a year and it has two distinct formats: paper and online, but it can also be taken multiple times per year and each time counts as a separate certification. ITIL 4 Foundation JPN Dumps as well as ITIL 4 Foundation JPN Practice Test, contains all the exam details and will help you prepare yourself better for the certification exam.

ITIL Foundation Certification - IT Service Management Sample Questions (Q28-Q33):

NEW QUESTION # 28
What are sources of best practice?

A. Customers, suppliers, advisorsB. Substitutes, regulators, customersC. Competition, compliance, commitmentsD. Industry practices, academic research, training and education

Answer: D

NEW QUESTION # 29
Which one of the following includes four stages called Plan, Do, Check and Act?

A. The seven-step improvement processB. The Deming CycleC. The service lifecycleD. The continual service improvement approach

Answer: B

NEW QUESTION # 30
Which one of the following is NOT an objective of problem management?

A. Restoring normal service operation as quickly as possibleB. Preventing problems and resulting incidents from happeningC. Minimizing the impact of incidents that cannot be preventedD. Eliminating recurring incidents

Answer: A

NEW QUESTION # 31
Service design emphasizes the importance of the "Four Ps". These "Four P's" include Partners, People, Processes and one other "P". Which of the following is the additional "P"?

A. PotentialB. PreparationC. ProfitD. Products

Answer: D

NEW QUESTION # 32
Which of the following statements about service asset and configuration management is/are CORRECT?
1. A configuration item (CI) can exist as part of any number of other CIs at the same time
2. Choosing which CIs to record will depend on the level of control an organization wishes to exert

A. 1 onlyB. Both of the aboveC. Neither of the aboveD. 2 only

Answer: B

NEW QUESTION # 33
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