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The ITIL 4 Managing Professional Transition exam covers four modules: Create, Deliver, Support, and Drive Stakeholder Value. These modules focus on different aspects of IT service management, including service design, service delivery, incident management, and stakeholder management. The exam consists of 40 multiple-choice questions and is 90 minutes long. To pass the exam, candidates need to score at least 28 out of 40 (70%). Successful candidates will earn the ITIL 4 Managing Professional certification, which demonstrates their knowledge and expertise in the latest ITIL 4 framework.

The ITIL-4 Transition Exam is a challenging certification program that requires a significant amount of preparation and study. Candidates are encouraged to take advantage of ITIL 4 training and certification programs to prepare for the exam. The exam consists of multiple-choice questions and is administered at Pearson VUE testing centers worldwide. Successful candidates will receive the ITIL 4 Managing Professional Transition certification, which is widely recognized in the IT industry.

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ITIL 4 Managing Professional Transition Sample Questions (Q21-Q26):

NEW QUESTION # 21
The CIO of a large multi-national organization has noticed that the whole IT department are performing poorly. The CIO is committed to changing the behaviour patterns of their staff to improve performance across the whole IT department.
Which of the following will BEST help to improve staff behaviour?

A. Comparing the cost of delay' between work items to ensure that financially valuable work is prioritizedB. Adopting Kanban boards to visualise the flow of work across software development teamsC. Running safe to fail experiments that provide learning opportunitiesD. Implementing CI/CD toots to deploy software quickly

Answer: C

NEW QUESTION # 22
A legacy financial system requires the user to manually enter the time and date of the transaction to meet regulatory requirements. A recent internal audit has shown that these fields are often blank.
Which are effective controls that could improve compliance?
1. Modify the application to automatically add the current time and date when transaction is entered
2. Establish a communication plan to remind users of the importance of time and date on transactions
3. Develop a goals cascade so all staff know their role in achieving company goals
4. Create a report showing non-compliant records and take action to correct

A. 3 and 4B. 2 and 3C. 1 and 4D. 1 and 2

Answer: A

NEW QUESTION # 23
Which is a method for value-driven, data-driven and user-centered service design?

A. Design thinkingB. Balanced scorecardC. The MoSCoW methodD. Stakeholder analysis

Answer: A

NEW QUESTION # 24
Which describes the value driven approach to service design?

A. Designing just enough features to satisfy early customers, and providing feedback for future developmentB. An iterative approach based on frequent feedback, continual experimentation, and learning to ensure value co-creationC. A process improvement philosophy that prioritizes flow efficiency over resource efficiencyD. The practice of analyzing a business, defining its needs, and recommending solutions that create value for stakeholders

Answer: D

NEW QUESTION # 25
An organization with established processes for managing incidents, changes, and problems, receives a high volume of calls from users complaining that their issues are not being resolved efficiently.
What is the FIRST step the organization should take to start to improve the situation?

A. Improve the integration of tools to ensure there are no gaps between processesB. Review skills and competencies of user support staff to ensure they have the required capabilityC. Encourage teams to collaborate so they can focus on value for usersD. Use value stream mapping to help understand the end-to-end flow of user support

Answer: D

NEW QUESTION # 26
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