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NEW QUESTION 53
Which statement is CORRECT when considering a transformation to high velocity IT?

A. All organizations benefit from high velocityB. High-velocity IT should be applied throughout the organizationC. High performance is usually part of the changeD. Customer-facing systems should be excluded from the change

Answer: C

 

NEW QUESTION 54
Which is a purpose of the customer journey?

A. To maximize the co-creation of value from both an outcome and experience perspectiveB. To understand the service consumer resources required to deliver the serviceC. To understand the interactions between the user and the service providerD. To maximize the number of contacts with the customer in order to enhance the service

Answer: C

 

NEW QUESTION 55
An organization with established processes for managing incidents, changes, and problems, receives a high volume of calls from users complaining that their issues are not being resolved efficiently.
What is the FIRST step the organization should take to start to improve the situation?

A. Improve the integration of tools to ensure there are no gaps between processesB. Review skills and competencies of user support staff to ensure they have the required capabilityC. Encourage teams to collaborate so they can focus on value for usersD. Use value stream mapping to help understand the end-to-end flow of user support

Answer: D

 

NEW QUESTION 56
......

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