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NEW QUESTION 29
The customer wants to increase their market share and protect brands reputation. Which two business outcomes are critical to the company's success? (Choose two.)

A. business growthB. cost efficiencyC. sustainabilityD. risk managementE. credibility

Answer: A,C

Explanation:
Explanation/Reference:

 

NEW QUESTION 30
Which two actions are an adoption campaign? (Choose two )

A. messaging to stakeholders on new product releasesB. survey sent to all end usersC. messaging to users on best practice approaches lo their solutionD. renewal reminder to stakeholdersE. messaging to stakeholders on the new features of their solution

Answer: A,D

 

NEW QUESTION 31
Which action should be taken when new company leadership is forcing a competitor's solution?

A. Tell the new leadership about the long-standing relationship between two companies.B. Demonstrate how the current solution is a lower-cost solution than competitors.C. Recheck the value realized by the current solution.D. Hold an executive briefing to evaluate risks of the proposed solution.

Answer: C

 

NEW QUESTION 32
Which Key Performance Indicators contribute to customer value achievements?

A. product, services, and salesB. cost, time, and customer satisfactionC. profit and risk reductionD. employee usage and training volume

Answer: B

 

NEW QUESTION 33
Which item should the Customer Success Manager focus on to enable the adoption of a software solution?

A. current configuration guide of the product solutionB. current existing products that are being displaced by the solutionC. KPI that will be improved by the new product solutionD. product use case that will achieve the desired outcome

Answer: D

 

NEW QUESTION 34
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