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NEW QUESTION 38
Which technology will allow aclient to enable ideas on a public website? There are two correct answers.

A. Self-service portalB. Partner portalC. Force.com SitesD. Force.com Web Services APIE. Customer portalPartner portal

Answer: C,D

 

NEW QUESTION 39
What solution should a consultant recommend while designing a plan to decrease a company's cost per call?
(Choose 2)

A. Increase the Call-to-Order ratioB. Use integrated voice responseC. Bypass entitlement verificationD. Use suggested Knowledge articles

Answer: B,D

 

NEW QUESTION 40
Universal Containers wants to reduce the volume of calls into their Product Support Contact Center. Which three features should a Consultant recommend? Choose 3 answers

A. MacrosB. Public KnowledgeC. Field ServiceD. CommunitiesE. Chatter Questions

Answer: B,D,E

 

NEW QUESTION 41
A contact center was unable to assign cases by case type before service was implemented, the director support needs to know which metrics to examine to determine whether the newly set up assignment rules are assigning a similar number of cases to each agent. Which metric should be recommended? Choose 2 answers

A. Number of cases by type by ownerB. Number of cases created sorted by orderC. Number of solutions created per agentD. Number of cases in each status

Answer: A,B

 

NEW QUESTION 42
What is a benefit of a customercommunity? Choose 2 answers.

A. Enables customers to log inquires without contacting an agentB. Eliminates the need to track service level agreementsC. Reduces incoming call volumeD. Eliminates the need for support agents

Answer: A,C

 

NEW QUESTION 43
......


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