When a Network Attached Storage (NAS) device fails, it’s not just a piece of hardware acting up, it’s your work, your projects, or sometimes years of personal memories suddenly locked away. At JET Data Recovery, we see this every week. People come in worried that their business records are gone for good or that their entire media archive has vanished overnight. The good news? In most cases, that data isn’t gone forever.

NAS systems are solid, but they aren't infallible. Drives will fail at some point, power loss and corruption will happen, and the worst misconfiguration can take it all down. We’ve handled cases where lightning strikes fried the entire unit, as well as situations where a single failing disk quietly threw off an entire RAID array.

The most common issues we see in San Antonio include:

●       Drive failures inside the NAS enclosure—even one bad disk can take the system offline.

●       Accidental deletions or reformats – one wrong click during setup or maintenance can wipe volumes.

●       Firmware errors or corruption – software updates sometimes go sideways.

●       Power surges and outages – these can damage both hardware and file structures.

Each problem is different, which is why NAS data recovery isn’t something you can just fix with a quick download or repair tool.

When you bring your NAS to JET Data Recovery, the first thing we do is evaluate the situation without causing more damage. We never power up a failed system blindly. Instead, we pull each disk, check its health, and make sector-by-sector copies before any repair work begins. That way, your original drives remain untouched.

After securing your data, our experts rebuild the RAID array virtually, utilizing the copies. This helps us find out if the original configuration is RAID 0, RAID 5, RAID 6, or customized. Once we complete these steps, we will cover as well as verify the files prior to giving them back to you on a fresh drive or your choice of storage. 

If your NAS is clicking, going offline from the network, or experiencing disk errors, use must be discontinued immediately. Rebooting repeatedly or trying to rebuild the array yourself can overwrite recoverable data. We’ve seen many cases where quick DIY fixes made a bad situation much harder to recover from.

One quick call to a professional will save you hours of frustration and thousands of lost files. Even if you have no clue how wide-reaching the damage is, we can provide you with a comprehensive understanding following a quick diagnostic.

We’ve been helping businesses and individuals in San Antonio recover critical information for years. Because we work locally, you’re not shipping your drives across the country; you’re talking to real people, face-to-face. Our team handles everything in-house, whether it’s a single drive failure or a full multi-bay NAS rebuild.

Customers appreciate that we explain what’s happening in plain language, not technical jargon. And we stand by our “no data, no fee” policy: if we can’t recover your files, you don’t pay.