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The Cisco 500-443 Exam consists of multiple-choice questions and simulations that assess the candidate's ability to configure and manage contact center technologies, such as Cisco Unified Contact Center Enterprise (UCCE) and Cisco Packaged Contact Center Enterprise (PCCE). The exam also tests the candidate's ability to use reporting and analytics tools to monitor the performance of the contact center and make data-driven decisions to optimize its operations.

The Cisco 500-443 (Advanced Administration and Reporting of Contact Center Enterprise) Exam is a certification program that is designed to test an individual's skills in managing and administering a complex contact center enterprise. This exam is intended for professionals who have experience in contact center operations and are looking to enhance their skills and knowledge in this area. Successful completion of the exam demonstrates that one has the expertise needed to oversee and support a contact center enterprise.

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The Cisco 500-443 exam is designed for IT professionals who are interested in validating their knowledge and skills in the administration and reporting of the Contact Center Enterprise. This exam is part of the Cisco Certified Network Professional (CCNP) Collaboration certification path and focuses on advanced-level topics related to Cisco’s Contact Center Enterprise solution.

Cisco Advanced Administration and Reporting of Contact Center Enterprise Sample Questions (Q71-Q76):

NEW QUESTION # 71
Which statement about when you deploy Cisco Unified CCE on Cisco UCS C-Series Tested Reference Configuration Servers is true?

A. You can add more disks to the Cisco UCS C-Series TRCs to meet IOPS requirements.B. You cannot add more disks, but you can connect the Cisco UCS C-Series TRC to the SAN in the network to meet IOPS requirements.C. You check/calculate if you have enough IOPS as described on Cisco Unified CCE docwiki VMs storage requirements.D. You do not need to check/calculate if you have enough IOPS as described on Cisco Unified CCE docwiki VMs storage requirements.

Answer: D

NEW QUESTION # 72
In a Cisco Unified Contact Center Enterprise deployment, callers report intermittent voice-quality issues. What might cause this problem?

A. The Cisco Finesse is locking up because of a virus.B. Cisco Unified Communications Manager has too few conference bridge resources.C. The Cisco voice gateways have too few trunks to accept the inbound calls.D. A different voice codec is used by the caller and the agent.E. The system has too few DSP transcoding resources to support all the calls across the WAN.

Answer: E

NEW QUESTION # 73
In the Cisco Contact Center Enterprise solution, which process is responsible for peer-to-peer synchronization?

A. mdsB. routerC. ccagentD. opc

Answer: A

NEW QUESTION # 74
In the Cisco Unified Contact Center Enterprise with Cisco Unified CVP, which two statements about how to increase the Cisco Unified CVP availability are true? (Choose two.)

A. Add load balancers to load balance .wav file requests across multiple Cisco Unified CVP Media Servers.B. Must have SIP Proxy server to pass messages between the gateways and the Cisco Unified CVP servers.C. Dedicate duplexed VRU peripheral gateways for each Cisco Unified CVP call server.D. Must have voice gateway TCL scripts to handle conditions where the gateways cannot contact the Cisco Unified CVP Call Server to direct the call correctly.E. For a single data center with centralized deployment, deploy Cisco Unified CVP with N:N redundancy.

Answer: A,D

NEW QUESTION # 75
Which option describes what a value "0" for Maximum Callbacks Per Calling Number represents for Courtesy Callback?

A. Callbacks have been temporarily suspended for dialed number.B. Courtesy Callbacks start when "0" calls are in the queue.C. No Courtesy Callbacks are allowed.D. Any number of callbacks are allowed.

Answer: D

NEW QUESTION # 76
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