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The ITIL 4 Foundation exam is a globally recognized certification for IT professionals who are seeking to enhance their knowledge and skills in IT service management. This certification is an entry-level qualification that provides a comprehensive understanding of the ITIL 4 framework, its key concepts, and its guiding principles. The ITIL 4 Foundation exam covers a range of topics such as service management, service value system, service value chain, and ITIL practices.

The ITIL 4 Foundation exam is conducted by AXELOS, the global best practice provider, and is available both online and in-person. The exam format consists of 40 multiple-choice questions, and candidates have 60 minutes to complete the exam. The passing score for the ITIL 4 Foundation exam is 65%, and candidates who pass the exam receive the ITIL 4 Foundation certification.

The ITIL 4 Foundation Exam is a globally recognized certification program designed to help professionals and organizations understand the best practices for IT service management. The exam covers the latest version of ITIL, which is the most widely used IT service management framework in the world. The ITIL 4 Foundation Exam focuses on core principles, concepts, and terminology of the ITIL framework. It is an ideal starting point for professionals who are new to ITIL or want to refresh their knowledge.

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ITIL 4 Foundation Exam Sample Questions (Q216-Q221):

NEW QUESTION # 216
Which statement about outcomes is CORRECT?

A. They are deliverables provided to service consumers.B. They allow service consumers to achieve a desired result.C. The co-create value for service providers by reducing costs and risks.D. They provide products to service providers based on outputs.

Answer: B

Explanation:
Reference: https://www.axelos.com/news/blogs/february-2015/difference-between-outputs-and-outcomes-in- itsm

NEW QUESTION # 217
How should an organization include third-party suppliers in the continual improvement of services?

A. Require evidence that the supplier uses agile development methodsB. Require evidence that the supplier implements all improvements using project management practicesC. Ensure that all supplier problem management activities result in improvementsD. Ensure suppliers include details of their approach to service improvement in contracts

Answer: D

NEW QUESTION # 218
Which service value chain activity deals with the purchase of new products?

A. ImproveB. PlanC. EngageD. Obtain/build

Answer: D

Explanation:
In ITIL, there are six activities in the service value chain which represent the steps an organization takes in the creation of value:
Plan
Engage
Design and Transition
Obtain/Build
Deliver and Support
Improve
https://www.bmc.com/blogs/itil-service-value-chain/

NEW QUESTION # 219
What is the definition of warranty?

A. A means of identifying a result for a stakeholderB. A means of determining whether a service is fit for useC. A means of determining whether a service is fit for purposeD. A means of identifying events that could cause harm or loss

Answer: B

NEW QUESTION # 220
Which service request management decisions require that policies are established'?

A. Deciding when workarounds should be usedB. Deciding how to handle service requests where the steps are unknownC. Deciding which service requests require approvalD. Deciding how degradations of service are resolved

Answer: B

NEW QUESTION # 221
......

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