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Successful completion of the Cisco 500-445 exam will earn professionals the implementing Cisco Contact Center Enterprise Chat and Email certificate. This certification attests to an individual’s knowledge, skills, and expertise in Cisco Contact Center solutions, especially in the areas of chat and email support.
The Cisco 500-445 exam is a certification test aimed at IT professionals who want to demonstrate their mastery of implementing Cisco Contact Center Enterprise Chat and Email solutions. This exam is designed to validate the skills and knowledge required to design, deploy, and maintain a contact center solution that includes email and chat services using Cisco technologies. The exam covers topics such as the design of email and chat solutions, implementation of email and chat features, configuration of email and chat channels, and troubleshooting of email and chat issues. Successful completion of this exam will demonstrate that an individual has the expertise needed to implement and manage a robust contact center solution that includes email and chat capabilities.
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The Cisco 500-445 certification exam covers a wide range of topics related to contact center enterprise chat and email solutions. These topics include the deployment and configuration of Cisco Contact Center Enterprise, the use of Cisco SocialMiner for social media monitoring and response, and the configuration of email routing and management. Additionally, the exam also covers the integration of chat and email with other contact center channels, such as voice and video.
Cisco Implementing Cisco Contact Center Enterprise Chat and Email Sample Questions (Q13-Q18):NEW QUESTION # 13
Which two media classes require configuration to be used in Enterprise Chat and Email? (Choose two.)
Answer: B,E
Explanation:
Reference:
Enterprise Chat and Email (ECE) is a Cisco product that allows customers to communicate with a business through various channels such as chat, email, social media, and other digital channels.
To use the ECE_Email and ECE_Chat media classes, configuration is required.
1. ECE_Email: ECE_Email media class is used to configure the email channel, this includes settings such as email address, email server, and other email-related configurations. This media class is used to route incoming email to the appropriate agent or department.
2. ECE_Chat: ECE_Chat media class is used to configure the chat channel, this includes settings such as chat server, chat client, and other chat-related configurations. This media class is used to route incoming chats to the appropriate agent or department.
Cisco: Cisco Enterprise Chat and Email
Cisco: Cisco Enterprise Chat and Email Media Class Configuration
Cisco: Cisco Enterprise Chat and Email Media Class Configuration Guide
NEW QUESTION # 14
Which CLI command verifies the authenticity and integrity of a downloaded ISO?
Answer: D
Explanation:
This command uses the OpenSSL tool to verify the authenticity and integrity of an ISO file by checking the signature against a public key. The -sha256 option specifies to use the SHA-256 algorithm, -keyform der specifies the key format is DER, -verify option is used to specify the public key file that is used to verify the signature and the -signature option is used to specify the signature file. It uses the SHA-256 algorithm to generate a digest of the ISO image, and then compares it to the digest that is stored in the signature file. If the digests match, it means the ISO file is authentic and has not been tampered with.
It's important to note that, the actual command may vary depending on the specific operating system and version of OpenSSL being used. Also, it's recommended to consult the Cisco documentation and your Cisco support team for further assistance.
NEW QUESTION # 15
Which TCP must be opened in the firewall between Services server and Messaging server?
Answer: C
Explanation:
The TCP port 587 must be opened in the firewall between Services server and Messaging server in order for the two systems to communicate. Port 587 is the standard SMTP (Simple Mail Transfer Protocol) port used for outbound email communication.
NEW QUESTION # 16
What is the maximum size of an attachment to be downloaded by an agent user interface before temporary slowness may be experienced?
Answer: C
Explanation:
The maximum size of an attachment to be downloaded by an agent user interface before temporary slowness may be experienced is 30 KB. Attachments larger than 30 KB may take longer to download and could cause temporary slowness in the user interface. When sending attachments to an agent's user interface, it is recommended to keep the size of the attachment to less than 30 KB.
NEW QUESTION # 17
What are three reasons aliases cannot be deleted? (Choose three.)
Answer: C,E,F
Explanation:
Aliases cannot be deleted because they are used in an inbound workflow, associated with the users, or associated with a queue. They may also be configured as the default alias or associated with a retriever instance or mail server, but these are not reasons why they cannot be deleted.
Reference:
3. If an alias is used in an inbound workflow, it cannot be deleted until it is removed from the workflow. C. If an alias is associated with a user, it cannot be deleted until it is unassigned from the user. E. If an alias is associated with a queue, it cannot be deleted until it is removed from the queue.
You can refer to the following URLs for more details: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/enterprise-chat-and-email/11_5_1/administrator/guide/Cisco_Enterprise_Chat_and_Email_Administrator_Guide_11_5_1/b_Enterprise_Chat_and_Email_Administrator_Guide_11_5_1_chapter_0103.html
NEW QUESTION # 18
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