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The exam consists of 60-70 questions and is intended to test your knowledge of Cisco Contact Center Enterprise components, architecture, installation, configuration, and troubleshooting. You will need to have a solid understanding of call routing, agent desktops, reporting, and voice applications, among other things. The exam is timed and you will have 90 minutes to complete it.
The Cisco 500-442 exam is intended for IT professionals who have experience in administering Cisco's CCE solution and are looking to validate their skills and knowledge. The exam covers a range of topics, including Cisco Unified Contact Center Enterprise (UCCE), Cisco Packaged Contact Center Enterprise (PCCE), Cisco Finesse, Cisco Unified Intelligence Center (CUIC), and more. The exam is designed to test the candidate's ability to configure and manage the various components of the Cisco CCE solution effectively.
500-442 Current Exam Content - 500-442 Test BookThe 500-442 real questions are written and approved by our It experts, and tested by our senior professionals with many years' experience. The content of our 500-442 pass guide covers the most of questions in the actual test and all you need to do is review our 500-442 VCE Dumps carefully before taking the exam. Then you can pass the actual test quickly and get certification easily.
The Cisco 500-442 exam covers a wide range of topics related to contact center administration, including call routing, reporting, scripting, and workforce management. It also covers important concepts related to Cisco Unified Communications Manager (CUCM), Cisco Unified Contact Center Express (UCCX), and Cisco Finesse. The exam consists of 65-75 multiple-choice and multiple-answer questions, and test takers have 90 minutes to complete it.
Cisco Administering Cisco Contact Center Enterprise Sample Questions (Q48-Q53):NEW QUESTION # 48
Which two actions are Supervisors able to perform that Agents are unable to perform? (Choose two.)
Answer: A,B
NEW QUESTION # 49
Which two role types have access to CUIC reporting objects maintained through a system of Roles and Permissions? (Choose two.)
Answer: A,D
NEW QUESTION # 50
Which two steps are involved in configuring and evaluating business in an ICM script? (Choose two.)
Answer: A,B
NEW QUESTION # 51
What are two PCCE deployment models that support the Avaya ACD Integration? (Choose two.)
Answer: A,D
NEW QUESTION # 52
Which communication protocol is being used between PG/Router and Live Data to generate report information?
Answer: D
NEW QUESTION # 53
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