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NEW QUESTION 20
Refer to the exhibit.

Which initial action does a Customer Success Manager take?

A. Run analysis on all the license types used by the customer on all platforms.B. Provide trending information on license types B and D and share with all stakeholders.C. inform the Sales Account Manager to position a new version of licenses types B and D with additional features.D. Share the report with the customer point of contact for license types B and D 3nd determine causes.

Answer: C

 

NEW QUESTION 21
The Customer Success Manager is preparing for a review meeting. The customer has asked for a balance between subjective and objective metrics. Drag and drop the inputs from the left onto the correct subjective and objective categories on the right.

Answer:

Explanation:

 

NEW QUESTION 22
What is a common indicator of customer health?

A. number of services purchasedB. number of licenses purchasedC. customer satisfaction metricD. amount of money spent on the solution

Answer: C

 

NEW QUESTION 23
Which key industry trend explains the need for companies to invest in a Customer Success practice and Customer Success Manager role?

A. Service organizations must evolve from a "break fix" business model to proactive and pre-emptive services that help prevent problems for customers before they arise and accelerate solution adoption. The CSM advises and professional services team on the best services to position.B. The accelerated pace of innovation in the era of the Internet of Things confuses many customers. A CSM helps sales position the right technologies that will accelerate success for their business.C. IT is increasingly adopting new consumption models. In a subscription economy, customers can cancel subscriptions if business value and tangible outcomes are not realized. The CSM ensures that the customer's business outcomes are achieved with the shortest time to value.D. IT budgets are shifting to line of business decision makers who want to understand the business outcomes from technology investments before they purchase. The CSM supports sales with use cases and testimonials for proposed solutions.

Answer: C

 

NEW QUESTION 24
......

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