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NEW QUESTION 44
In a contact center setup, there are certain custom objects, such as Asset Repair records, that the contact center agents should be able to update only when the supervisor creates a record for them. The contact center agents should not be allowed to perform creation and deletion operations.
How can this be done?

A. by creating the Contact Center Agents profile and under Analytics, selecting relevant permissions so that the appropriate reports on the navigation pane will have the necessary actionsB. by creating the Contact Center Agents profile and under the Permissions > Custom Object tab, selecting appropriate permissions for the custom objectC. by creating the Contact Center Agents profile and under Permissions > Service tab, selecting appropriate permissions for the custom objectD. by configuring settings at the time of creation of the custom object

Answer: B

 

NEW QUESTION 45
A customer is using standard reports within the analytics module. Which two can be edited in a standard report?

A. column headingsB. graphsC. schedulesD. permissionsE. report headingsF. non-selectable filters

Answer: C,E

 

NEW QUESTION 46
Which two statements are true about chat surveys?

A. You can send a chat survey only while a customer is on the chat.B. You can create a chat rule to pop up a transactional survey at the end of a chat session.C. You cannot link customer data back to the chat that is submitted.D. You can create a chat rule to email a transactional survey to a customer after a chat session.

Answer: B,D

 

NEW QUESTION 47
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