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NEW QUESTION 42
Which two steps are involved in configuring and evaluating business in an ICM script? (Choose two.)

A. Configure Business Hours under Organizational Setup > Business hours under CCE AdminB. Configure an IF node in ICM script editorC. Configure Business Hours under Organizational Setup > Departments under CCE AdminD. Use the expression BusinessHourStatus.<Calendar Name> . BusinessHours in the IF node.E. Configure set variable in ICM script editor

Answer: A,D

 

NEW QUESTION 43
How does CUCM function in CCE?

A. Unified CM asks ICM what to do with Unified CCE calls and routes the call according to the instructions provided by the Unified CCE.B. A Unified CM Publisher is a logical relationship of physical (deployed as virtual Machines) servers combined for redundancy purposes.C. Unified CM asks CVP what to do with Unified CCE calls and routes the call according to the instructions provided by the CVP.D. In a CUCM cluster, the Subscriber keeps the master Read/Write copy of configuration DB, which is replicated to all servers in the cluster.

Answer: A

 

NEW QUESTION 44
How are additional ICM Tools added?

A. PG Server node will add the additional tools provided in the Administration Tools folder.B. Script Editor is available in the PG and ICM Router server.C. The Logger Server node will add the additional tools provided in the Administration Tools folder.D. Admin Server node will add the additional tools provided in the Administration Tools folder.

Answer: B

 

NEW QUESTION 45
Which microapp is used to gather information from the caller?

A. Play Media microappB. Play Digit microappC. Get Speech microappD. Get Digits microapp

Answer: D

 

NEW QUESTION 46
What are two tools an Agent Desktop Admin Role can access? (Choose two.)

A. Call TraceB. Config Manager ToolsC. WorkflowD. Reason CodeE. Script Editor

Answer: A,D

 

NEW QUESTION 47
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