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Download Certified Implementation Specialist - IT Service Management Exam Dumps
NEW QUESTION 27
ServiceNow doesn't recommend having a service for generic requests in the service catalog.
Answer: B
Explanation:
It is actually recommended to have a generic request in the Service Catalog.
NEW QUESTION 28
In the baseline platform configuration, which of these are required when closing a Normal Change? Select all that apply.
Answer: A,B
Explanation:
Explanation
By the time you arrive at the juncture where you would close the change request, the approval has already occurred, and the Post-Implementation Review (task) has also transpired.
All that's left are:
"Close Code",
"Close Notes"
CAB Approval - TRICK ANSWER. It's
already been approved by the time
you go to close the change
Close Code - These occur at time of
CR close.
Close Notes - These occur at time of
CR close.
TRICK ANSWER. This is a task that's
already been dealt with.
NEW QUESTION 29
Which of the following components can be turned on or off in the Service Catalog Cart Layout?
Answer: A
Explanation:
NEW QUESTION 30
A large company uses Salesforce across several departments. Each department has its own Salesforce Administrator. It was agreed that each Administrator would have their own sandbox in which to test changes.
Recently, users notice that fields that were recently added for one department suddenly disappear without warning. Also, Workflows that once sent emails and created tasks no longer do so.
Which two statements are true regarding these issues and resolution? (Choose two.)
Answer: A,D
NEW QUESTION 31
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