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NEW QUESTION 43
You use Dynamics 365 Customer Service. You plan to configure service-level agreements (SLAs) for cases.
Which feature should you use? To answer, drag the appropriate features to the correct scenarios. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

 

NEW QUESTION 44
You work for a job placement agency that uses Dynamics 365 Project Operations.
A client needs an expert plumber to handle an emergency situation at their office. You need to identify an expert plumber for the client.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

A. Open the Resource Utilization board and filter by the term expert plumber.B. Open the client's project Gantt chart and filter by the term expert plumber.C. Open the Schedule board and filter by the term expert plumber.D. Open the Resource Manager Dashboard and filter Role Utilization by the term expert plumber.

Answer: A,C

Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/project-operations/psa/view-resource-utilization

 

NEW QUESTION 45
Sales representatives need a view of all of their customers and the statistics that relate to these customers.
You need to identify how to create visuals for sales representatives to analyze and compare the data for multiple accounts.
What are three possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

A. Import Excel data.B. Create custom forms.C. Create reports in the report wizard.D. Create charts.E. Embed Power Bl reports in a system dashboard.

Answer: C,D,E

 

NEW QUESTION 46
You manage a call center for a company that uses Dynamics 365 Customer Service.
The call center's customer service manager wants to renew all expired entitlements to increase the duration of entitlements from six months to one year.
You need to help the customer service manager make the changes. Which status indicates that an entitlement must be renewed?

A. CanceledB. WaitingC. ActiveD. Draft

Answer: A

Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/create-entitlement-define-support-terms- customer#renew-an-entitlement

 

NEW QUESTION 47
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