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NEW QUESTION 21
Which does the ITIL service value system discourage?

A. Organizational silosB. Interfaces among practicesC. Organizational agilityD. Coordinated authorities and responsibilities

Answer: A

Explanation:
Architecture of the ITIL SVS specifically enables flexibility and discourages siloed working. This is because the service value chain and practices do not form a fixed, rigid structure, but rather they can be combined in multiple value streams to address the needs of the organization in a variety of scenarios, with open flow of communication across the many interfaces.

 

NEW QUESTION 22
Which is a recommendation of the guiding principle 'think and work holistically'?

A. Conduct a review of existing service management practices and decide what to keep and what to discardB. Review how an improvement initiative can be organized into smaller, manageable sections that can be completed in a timely mannerC. Use the four dimensions of service management to ensure coordination of all aspects of an improvement initiativeD. Review service management practices and remove any unnecessary complexity

Answer: C

 

NEW QUESTION 23
What is the expected outcome from using a service value chain?

A. Value realizationB. Service value streamsC. Customer engagementD. The application of practices

Answer: A

 

NEW QUESTION 24
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