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NEW QUESTION 51
Universal Containers wants Service Console users to be able to view and update product usage data that is stored in an external system.
Which two features should a consultant recommend to provide this functionality?
Choose 2 answers
Answer: C,D
NEW QUESTION 52
Universal Containers recently implement Service Cloud. The Support Manager notices that cases are being distributed unevenly across the team.
What should the consultant recommend to address this problem
Answer: B
NEW QUESTION 53
Business Users have requested that the salesforce administrator allow agents to view a list of cases in the
console while agents work through their cases. This will allow agents to identify urgent cases that need to be
worked on.
How should this be accomplished?
the consoleB. Build a customer visual force page with the list view and assign it to the console sidebar.C. Configure the case list under custom console components so users can view the list view along with the
case viewD. Recommend opening the case list view in a separate browser tab and use the window alongside the case
view
Answer: A
NEW QUESTION 54
Universal Container wants to let its customers intercat real time with support agents from their computers and mobile devices.
What feature should a consultant recommend to meet this requirement?
Answer: C
NEW QUESTION 55
Universal Containers is implementing a call center using CTI (Computer-telephony integration).
Which three items, at a minimum, must be implemented and deployed to ensure success?
Choose 3 answers
Answer: A,B,E
NEW QUESTION 56
......
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