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NEW QUESTION 41
UC's service center needs to provide support for a new product line. The product manager would like to be notified whenever a customer reports a new defect. Which solution should a consultant recommend to meet this requirement?
(choose 1 answer)

A. Use a workflow rule to send an email to the product managerB. Use an escalation rule to move cases into the product manager queueC. Use anassignment rule to assign new cases to the product managerD. Use Chatter case feed and case teams to monitor cases

Answer: A

 

NEW QUESTION 42
Universal Containers wants to provide its customers with more support options.
Which three should a Consultant recommend?
Choose 3 answers

A. Configure Chatter for public accessB. Add Live Agent to public-facing sitesC. Implement SOS for mobile experienceD. Createa Customer CommunityE. Utilize KCS to manage Knowledge

Answer: B,C,E

 

NEW QUESTION 43
Universal Containers' customer service technicians need to access the following information while at a customer site to complete the service call: * Customer order history * Level of contracted support * List of replaceable parts Which system can Salesforce integrate with to retrieve this information and make it available to technicians in the field?

A. A third -party mobile application platformB. A knowledge management systemC. A workforce management systemD. An enterprise resource planning system

Answer: D

 

NEW QUESTION 44
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