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NEW QUESTION 26
Which method can be used to route cases from social channels?
Answer: C
NEW QUESTION 27
A consulting firm has been retained to implement a new Service Cloud platform for a company. This company requires quick iterations and a speedy project completion. The company has requested frequent project updates for check-ins and refinement.
Which methodology should the Consultant recommend to meet the given requirements?
Answer: A
NEW QUESTION 28
Which two advantages does Salesforce provide with the OpenCTI framework? Choose 2 answers
Answer: B,D
NEW QUESTION 29
What solution should a consultant recommend while designing a plan to decrease a company's cost per call?
(Choose 2)
Answer: A,D
NEW QUESTION 30
Universal Banking has customer support operations in both Canada and the United States. Compliance regulations are listed below.
* Agent users in Canada can only view articles pertaining to Canadian products
* Agent users in the US can only view articles pertaining to US-based products.
How should article visibility be configured to enforce the compliance rules?
Answer: D
NEW QUESTION 31
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