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NEW QUESTION 51
Northern Trail Outfitter is looking to implement a public Knowledge base. The company has 1, 000 articles stored in an external systems.
Some of the articles are more than 2 years old.
What should a consultant recommend to optimize the public knowledge base?

A. Bulk-import the top performing articles to Salesforce and select the public knowledge base channel.B. Manually add the top performing articles to Salesforce and select the Public Knowledge Base channel.C. Manually add the top performing articlesto Salesforce and select Authenticated Sites as the Channel.D. Bulk-import all articles to Salesforce and achieve duplicate and outdated articles.

Answer: D

 

NEW QUESTION 52
DreamHouse Reality (DR) is looking to enter the insurance business. After discussing with business advisor. DR has decided to use independent agents to manage claims.
Which two feature are available for DR to implement a solution involving insurance agent persona?
Choose 2 answers

A. Financial Services Lightning templateB. Insurance Agent Portal Lightning templateC. Financial Services Community permission set licenseD. Insurance agent permission set license

Answer: B,C

 

NEW QUESTION 53
Northern Trail Qutfitters implemented a chatbot on its Experience site.
Which three KPIs could be used to help understand the chatbot's impact on customer service?
Choose 3 answers

A. Case deflectionB. Average Handle Time compared to Bot Session TimeC. CSAT (Customer Satisfaction score)D. Case Type by IssueE. Number of lead records created

Answer: A,B,C

 

NEW QUESTION 54
Universal Containers' (UC) Salesforce org uses SAML 550 with a third-party identity provider for internal user authentication. UC now wants to extend this capability for Experience Cloud site users as well.
What should the UC administrator ensure in order to successfully implement SAML 550 for the Experience Cloud site?

A. Use the site login URL as an endpoint where SAML assertion is made.B. Create a Visualforce page that receives and validates the SAML assertion.C. Register the Experience Cloud site as an Identity Provider in SAML settings.D. Create a Connected App with custom attributes before configuring SAML settings.

Answer: A

 

NEW QUESTION 55
Cloud Kicks (CK) is planning to build a social intranet site as well as an HR help site for its employees using Experience Cloud. Most employees either work in sales or service and currently use Salesforce.
Which user license should be recommended for CK's employees to access Experience Cloud sites?

A. Platform PortalB. Customer CommunityC. Salesforce Authenticated SiteD. Salesforce Unlimited

Answer: B

 

NEW QUESTION 56
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