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Cisco 500-442 exam is an important certification that is ideal for IT professionals who want to validate their skills in administering the Cisco Contact Center Enterprise (CCE) solution. 500-442 exam is designed to test the candidate's knowledge and abilities in managing and troubleshooting the CCE solution, which is a comprehensive contact center platform that enables businesses to deliver superior customer experiences.

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Cisco Administering Cisco Contact Center Enterprise Sample Questions (Q28-Q33):

NEW QUESTION # 28
Which microapp is used to gather information from the caller?

A. Play Digit microappB. Get Speech microappC. Play Media microappD. Get Digits microapp

Answer: D

NEW QUESTION # 29
Where should the RONA setting be positioned the highest?

A. on CVP OPS consoleB. on the desk setting on UCCEC. on the phone in CUCMD. on the script in UCCE

Answer: A

NEW QUESTION # 30
How many clusters of Finesse will a single PG support?

A. twoB. threeC. oneD. four

Answer: C

NEW QUESTION # 31
How can the Extension Mobility feature be described?

A. As part of the configuration, both device profiles and phones need to be added to the pg user account.B. As part of the configuration, the Device profile needs to be created in CCE and associate each Device Profile with the appropriate Agent.C. The Extension Mobility Cross Cluster works on phones that are located in the same Unified CM cluster.D. The Cisco Unified CM feature that allows Agents to temporarily access their Cisco Unified IP Phone configuration, such as line appearances, services, and speed dials, from other Unified IP Phones.

Answer: D

Explanation:
Explanation
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_5_2/ccmfeat/CUCM_BK_C3A84B33_0

NEW QUESTION # 32
Apart from CVP Call Studio, what are two other components that have a role in the VXML application's functioning? (Choose two.)

A. VRU PGB. Finesse ServerC. Media ServerD. Unified Communications ManagerE. Voice Browser

Answer: D,E

NEW QUESTION # 33
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