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Cisco Customer Success Manager Sample Questions (Q62-Q67):

NEW QUESTION # 62
A customer informs their Customer Success Manager that they are not realizing the savings expected with their technology solution.
The Customer Success Manager acknowledges the concern and takes ownership.
Which action does the Customer Success Manager take first?

A. Escalate the situation to your manager and request a customer visit to understand concerns and expectations.B. Check the account health report, review the expected outcomes in the success plan, and set up an internal meeting with the account team to discuss next steps.C. Communicate to the technical customer center and request that an expert contact the customer to discuss the purchased solution.D. Engage the service delivery manager and request two days of free consultation for the customer.

Answer: B

NEW QUESTION # 63
An external customer case study is being created. Drag and drop the contents which show value from the left onto the right. Not all content choices are used.

Answer:

Explanation:

NEW QUESTION # 64
A Customer Success Manager must deliver high touch customer success experience Which customer engagement model must be used?

A. Utilize the service team to form a larger internal team to lead the engagement.B. Utilize people to focus your customers in a 1 many customer success experience.C. Utilize a digital engagement so all your customers experience the touch of customer success.D. Utilize people to focus on the elite customers for a 1.1 or 1:few onsite customer success experience.

Answer: C

NEW QUESTION # 65
Which action should a Customer Success Manager take when the product utilization score is not improving?

A. Conduct customer interviews to understand current adoption barriers and develop a solution plan.B. Contact the product operations team to review the telemetry and offer insights to the customer.C. Engage the sales team to upsell the solution and offer options and product diversity to the customer.D. Review the support case history to identify product quality or customer education issues.

Answer: A

NEW QUESTION # 66
What is a barrier to adopting software tools?

A. recurring costB. commercial decisionC. limited resourcesD. organization size

Answer: C

NEW QUESTION # 67
......

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