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ITIL 4 Foundation Certification Exam is a must-have certification for IT professionals who want to develop their skills and knowledge in IT service management. It provides a comprehensive understanding of the ITIL 4 framework and its key concepts, which are essential for organizations that want to improve their IT services and align them with their business goals and objectives.

ITIL 4 Foundation Exam covers a wide range of topics related to the ITIL 4 framework, including the four dimensions of service management, the service value system, service value chain activities, and the guiding principles of ITIL 4. ITIL-4-Foundation exam is designed to test candidates on their understanding of the key concepts and principles of ITIL 4 and their ability to apply them in real-world scenarios.

ITIL 4 Foundation certification exam is a globally recognized certification that is designed to validate the knowledge and skills required for professionals who work in IT service management. ITIL 4 Foundation Exam certification exam is based on the latest version of the ITIL framework, which was released in 2019, and includes the latest best practices, approaches, and tools to manage IT services effectively. The ITIL 4 Foundation certification provides professionals with a comprehensive understanding of IT service management, including the key principles, concepts, and terminologies.

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ITIL ITIL-4-Foundation Exam Questions Are Out - Download And Prepare [2023]

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ITIL 4 Foundation Exam Sample Questions (Q94-Q99):

NEW QUESTION # 94
Which describes the 'plan' value chain activity?

A. It ensures that service components are available when and where they are needed, and meet agreed specificationsB. It ensures continual improvement of products, services, and practices across all value chain activitiesC. It ensures that services are delivered and supported according to agreed specifications and stakeholders expectationsD. It ensures a shared understanding of the current status and vision for all products and services across the organization

Answer: D


NEW QUESTION # 95
Which ITIL concept helps an organization to make good decisions?

A. Four dimensions of service managementB. Service value chainC. Guiding principlesD. Practices

Answer: C


NEW QUESTION # 96
Which statement about IT service management is CORRECT?

A. It is performed by the service desk using a mix of people, process and technologyB. It is performed by customers using a mix of IT systems, services and processesC. It is performed by IT service providers using a mix of suppliers and their productsD. It is performed by IT service providers using a mix of people, process and technology

Answer: D


NEW QUESTION # 97
Which process is used to compare the value that new services offer with the value of the services they have replaced?

A. Capacity managementB. Availability managementC. Service catalogue managementD. Service portfolio management

Answer: D


NEW QUESTION # 98
Which Guiding principle says that it is not usually necessary to build something new?

A. Progress iteratively with feedbackB. Think and work holisticallyC. Focus on valueD. start where you are

Answer: D


NEW QUESTION # 99
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