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ServiceNow CIS-CSM Exam is a comprehensive exam that requires extensive preparation and study. CIS-CSM exam consists of 60 multiple-choice questions, and candidates have 90 minutes to complete it. The passing score for the exam is 70%, and candidates can retake the exam if they fail to pass it on the first attempt.

ServiceNow CIS-CSM Certification Exam is ideal for IT professionals and project managers who specialize in customer service management and possess a good understanding of ServiceNow development methodologies. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification demonstrates the participant's ability to implement ServiceNow's customer service management applications effectively. CIS-CSM exam is conducted online and comprises multiple-choice questions that test the participant's proficiency in configuring and implementing ServiceNow customer service management applications.

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ServiceNow CIS-CSM exam covers a wide range of topics, including ServiceNow CSM Fundamentals, CSM Architecture, CSM setup and configuration, Service Level Agreements (SLAs), Service Catalog, Service Portal, and many more. CIS-CSM exam consists of 60 multiple-choice questions and has a duration of 90 minutes. The passing score for the exam is 70%.

NEW QUESTION # 80
What are the types of units used to measure entitlements? (Choose two.)

Answer: B,D

NEW QUESTION # 81
Match the business rule to its function in the Self-Service Portal.
Hot Area:

Answer:

Explanation:

Explanation

Explanation

NEW QUESTION # 82
What should be part of the pre-engagement collateral?

Answer: A

NEW QUESTION # 83
Who can create a customer service case from a community discussion? (Choose two.)

Answer: B,D

NEW QUESTION # 84
With the Auto Close Resolved Cases flow enabled, and using its default settings, when will a reminder be sent to a non-responsive customer?

Answer: A

NEW QUESTION # 85
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