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The Implementing Cisco Contact Center Enterprise Chat and Email exam is a 90-minute long test that consists of 55-65 questions. The questions are designed to test the candidate's knowledge regarding contact center technologies, Cisco Unified CCE deployment models, and Cisco CCE email and chat agent desktops. Candidates who pass 500-445 exam successfully will earn the Cisco Certified Specialist – Contact Center Enterprise Chat and Email (CCS-CCCE) certification.
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Cisco Implementing Cisco Contact Center Enterprise Chat and Email Sample Questions (Q38-Q43):NEW QUESTION # 38
What is the limit of concurrent agents per application server?
Answer: D
Explanation:
The limit of concurrent agents per application server is 600 the limit of concurrent agents per application server according to Cisco Unified Contact Center Enterprise (UCCE) version 11.5 and for the hardware specification that meet the requirement. This recommended limit is based on the assumption that all agents are using IP phones or soft clients and that the agents are using average resources. However, It's important to keep in mind that this is just a recommended limit and it may vary depending on the specific version of UCCE and the hardware specifications of the application server.
NEW QUESTION # 39
In which two ways are chats transferred? (Choose two.)
Answer: C,D
NEW QUESTION # 40
Which four tools should be taken into consideration for Troubleshooting ECE issues? (Choose four.)
Answer: B,E,F,G
NEW QUESTION # 41
Which mode must be used for Always On Availability Group clustering?
Answer: B
Explanation:
Windows Authentication allows users to connect to SQL Server using their Windows credentials. It uses Kerberos security protocol for authentication and it's considered more secure than SQL Server Authentication.
Always On Availability Groups (AGs) is a feature of Microsoft SQL Server that provides high availability and disaster recovery for a group of user databases. Windows Authentication is required for all the SQL Server instances that participate in an availability group.
It's important to note that, the specific configuration options and settings may vary depending on the version of SQL Server and the specific requirements of the organization. It's recommended to consult the Microsoft documentation and your SQL Server support team for further assistance.
Reference:
Microsoft: Always On Availability Groups (SQL Server)
Microsoft: Configure the Server Authentication Mode
Microsoft: Connect to the Primary Replica of an Always On Availability Group (SQL Server)
NEW QUESTION # 42
Which server on WXM communicates with ECE, and what TCP port is used for the HTTPS connections with cloud connect services?
Answer: A
Explanation:
The Web server on the WXM (Web Experience Manager) platform is responsible for communicating with Enterprise Chat and Email (ECE) and uses TCP port 8443 for HTTPS connections with cloud connect services. This port is the relevant port for ECE communication and must be open on the firewall for ECE to function correctly.
Reference:
In WXM (Webex Experience Management), the web server communicates with ECE (Enterprise Chat and Email) and the HTTPS connections with cloud connect services are made using TCP port 8443.
The Web server is responsible for handling the incoming web traffic, such as customer chat and email requests, and forwarding them to the appropriate ECE workflow.
TCP port 8443 is a commonly used port for HTTPS connections and is the default port for HTTPS traffic. This port is used for secure communication between the WXM web server and ECE, and other cloud connect services.
NEW QUESTION # 43
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