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Salesforce ADM-261 certification is an excellent way for professionals to demonstrate their expertise and knowledge of Salesforce Service Cloud administration. Service Cloud Administration certification is recognized globally and is highly valued by employers. It is an excellent way to enhance your career prospects and advance your career in the Salesforce ecosystem. With the growing demand for Salesforce Service Cloud administrators, obtaining the ADM-261 certification can open up new job opportunities and provide a competitive edge in the job market.
Salesforce ADM-261 exam is a 60 multiple-choice question exam that takes approximately 90 minutes to complete. ADM-261 exam focuses on the four basic areas of Service Cloud Administration, which includes Service Console, Case Management, Service Communities, and Salesforce Knowledge. To pass the exam, candidates must score at least 68%, which means answering at least 41 out of the 60 questions correctly.
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To be eligible for the ADM-261 exam, candidates must have previously obtained their Salesforce Certified Administrator certification. Additionally, candidates should have practical experience in administering the Service Cloud platform and be proficient in areas such as case management, knowledge management, service entitlements, and service contracts. The ADM-261 exam consists of 60 multiple-choice questions and lasts for 105 minutes.
Salesforce Service Cloud Administration Sample Questions (Q157-Q162):NEW QUESTION # 157
A Service Rep transfers a Live Agent Chat to another Rep.
Which twothings will happened?
Answer: B,D
NEW QUESTION # 158
UC has discovered that the average time an agent takes toresolve a case has increased. What should a consultant recommend to help reverse this trend? Choose 2 answers.
Answer: A,C
NEW QUESTION # 159
Support engineers need to see a complete chronological list of field edits to a case, associated emails, case comments, and field edits torelated objects in a single view while working on a case. How should this requirement be met?
Answer: C
NEW QUESTION # 160
What is a common deflection technique to reduce the number of interactions for a contact center? Choose 2 answers.
Answer: A,C
NEW QUESTION # 161
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultantrecommend? Choose 2 answers
Answer: A,C
NEW QUESTION # 162
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