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Salesforce Field-Service-Consultant: Salesforce Certified Field Service Consultant Exam is an essential certification for professionals who want to demonstrate their expertise in Salesforce Field Service Lightning. It is a rigorous exam that requires candidates to have a solid understanding of field service automation, scheduling and dispatching, workforce management, and mobile workforce management. Becoming certified in this area can provide numerous benefits, including increased job opportunities, higher salaries, and access to a community of like-minded professionals.

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Salesforce Certified Field Service Consultant Sample Questions (Q125-Q130):

NEW QUESTION # 125
A Consultant is helping Universal Containers define its mobile approach.
Which requirement would lead a Consultant to recommend the Salesforce Field Service mobile app instead of the Salesforce mobile app?

A. Manage mobile fields available through configurationB. Access to Lightning Knowledge articlesC. Visibility of Technicians with geolocation trackingD. Support service processes with custom Lightning Components

Answer: B

NEW QUESTION # 126
universal containers has identified a business process in which a customer support agent reviews an existing work order and needs to associate an additional part to the order for the technician to successfully complete the job.
How should a consultant support this process?

A. Add a new product required to the work type.B. Add a new product consumed to the work order.C. Add a new product required to the work order.D. Add a new product consumed to the work rule.

Answer: A

NEW QUESTION # 127
A marketer wants to personalize an email with real-time weather information from the Sunny Sky API.
What tool should be used to parse and display the response within the email?

A. GTLB. SSJSC. ApexD. NodeJS

Answer: D

NEW QUESTION # 128
Which two features on the Dispatcher Console should the Consultant use to visualize Rule Violating Service Appointments? Choose 2 answers

A. Gantt MapB. Appointment ListC. Color PalettesD. Gantt

Answer: B,C

Explanation:
Explanation
Color Palettes are settings that allow dispatchers to customize the colors of service appointments on the Gantt based on different criteria such as status, priority, or rule violations[154]. Appointment List is a tool that allows dispatchers to view and filter service appointments in a list view based on different criteria such as status, priority, or rule violations[155]. Using these two features on the Dispatcher Console would allow visualizing Rule Violating Service Appointments by setting up color codes or filters based on rule violations.
Gantt is a tool that allows dispatchers to view and manage service appointments on a timeline[156]. Gantt Map is a tool that allows dispatchers to view and manage service appointments on a map[157]. Using these two features on the Dispatcher Console would not allow visualizing Rule Violating Service Appointments by themselves unless combined with color palettes or appointment list. References:
https://help.salesforce.com/s/articleView?id=sf.fs_gantt_color_palettes_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_appointment_list_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_gantt_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_gantt_map_overview.htm&type=5

NEW QUESTION # 129
Universal Containers wants their Technicians to capture potential up-sell opportunities identified during site visits that will then be addressed by the inside sales team. What Configuration will support this requirement?

A. Create a Service Appointment Quick Action to create a Lead record and add it to the appropriate page layout.B. Configure a Flow against Cases that auto-creates leads and assigns them to the insides sales team Queue.C. Create a Public Group for the inside sales team, and share Work Orders to the group via Sharing Rules.D. Create a Web-to-Lead page that submits to the inside sales team. Add a link to the Case Page Layout.

Answer: B

NEW QUESTION # 130
......

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