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NEW QUESTION 49
Cloud Kicks (CK) provides customized support based on product line and plans to expand from voice-only support Support agents are certified on one or more specific product lines.
CK would like to provide support through chat, social, email, video, and web and are striving for a consistent customer experience. Agents will be trained in one or two of the new support methods, in addition to voice support.
What is the recommended solution to meet the requirements?

A. Live Agent and Live MessageB. Omni-Channel with Skills-Based Routing.C. Experience Cloud with self-supportD. Knowledge One with Article Recommendations

Answer: B

 

NEW QUESTION 50
What are three considerations when adding a report chart to a Console Component? Choose 3 answers

A. The report is a Summary or Matrix report.B. The report is shared with a Chatter Group.C. The report contains a chart.D. The report chart is added to the Page Layout.E. Thereport has a standard Report Type.

Answer: A,C

 

NEW QUESTION 51
A Knowledge administrator has created an article for a promotion that starts at the beginning of the following month. How would the administrator ensure the article is available on the first of the month?

A. Create a task related to the article with a reminder set for the article start date.B. Set the article publish date to automatically display the article on the start datE.C. Create a workflow rule to update the article status to Published on the article start date.D. Send an email reminder to update the article status to Published on the start date.

Answer: B

 

NEW QUESTION 52
Universal Containers wants to import articles from a previous database into their new Salesforce Knowledge
Implementation. Many of their "How To" articles have images that must be migrated.
Which statement is true about migrating images into Salesforce Knowledge?

A. Ensure that each image does NOT exceed the maximum of 25 MBB. Convert all images to .jpeg, as this is the only supported file typeC. Upload the images into Salesforce prior to importing the articlesD. Include images in an .html file using the image tag and src attribute

Answer: D

 

NEW QUESTION 53
Universal Containers (UC) needs to invoke a process on an external system (NOT in Salesforce) whenever
cases are created or updated by contact center agents. UC does NOT want to use any customized code to
accomplish this.
Which solution should a Consultant recommend?

A. Schedule batch Apex processing jobB. Workflow-driven outbound messagingC. Visualforce page APEX SOAP async calloutD. RESTful services with GET, POST, or PUT

Answer: B

 

NEW QUESTION 54
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