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NEW QUESTION 50
Caseescalation rules triggered on the last modification will be reset each time a user does which of the following actions?

A. Adds a related comment to the caseB. Adds an activity or sends an email from the case recordC. Edits the caseD. Reads the caseE. All of the above

Answer: C

 

NEW QUESTION 51
Universal Containers has recently implemented a Customer Community to allow its customers to create and update their cases online. What should a consultant recommend to ensure CustomerCommunity users are able to access only their cases online, including cases created by the support team on their behalf over the phone?

A. A sharing rule to ensure record access is granted based on the Customer Community user role hierarchy.B. A sharing rule to ensure record access is granted based on criteria of the case.C. An organization-wide default of Public Read/Write on the Case object.D. A sharing set to grant the Customer Community user access to records associated to their Contact record.

Answer: B

 

NEW QUESTION 52
The Service Manager at universal Containers manages three teams. Each team provides support for the specific product. Agents have concerns about seeing search results for other products when searching the knowledge base. The service manager originally provided the teams with full access to the articles.
Which solution will ensure each team sees only the relevant article type for their product?

A. Create a permission set for each record type and assign them to each team based on their product specializationB. Create an article action for each record type and assign them to each team based on their product specializationC. Create a page layout for each article type and assign them to each team based on their product specializationD. Create a data category for each product and assign them to each team bases on their product specialization

Answer: D

 

NEW QUESTION 53
Universal Containers wants to provide its resellers a secure portal where they can manage their customeraccounts, submit and track the status of their cases, and view reports and dashboards.
Which solution should a consultant recommend?

A. Reseller CommunityB. Employee CommunityC. Partner CommunityD. Customer Community

Answer: C

 

NEW QUESTION 54
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