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NEW QUESTION 29
What is required to synchronize fields from a parent to a child case(s)?
Answer: B
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/ customer-service-management/task/config-major-case-synchronization.html
NEW QUESTION 30
Contextual Search framework is used for providing Knowledge search results in which of these scenarios?
Answer: B
Explanation:
Explanation
NEW QUESTION 31
Which CSM Configurable Workspace feature enables agents to quickly view records in the contextual side panel without switching tabs?
Answer: D
NEW QUESTION 32
What are some of the influencing factors that will help determine the type of customer support desk structure required? (Choose four.)
Answer: B,D,E,F
NEW QUESTION 33
How many active OpenFrame configurations can you have on an instance?
Answer: B
NEW QUESTION 34
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