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The Salesforce ADX261 certification exam is designed for professionals who are responsible for administering and maintaining the service cloud within an organization. This exam tests the candidate's knowledge of service cloud administration, configuration, and maintenance. It is a highly sought-after certification for professionals who work with Salesforce service cloud technology.
The Salesforce ADX261 certification exam is a valuable credential for professionals who work with service cloud technology. It demonstrates a candidate's expertise in service cloud administration, configuration, and maintenance. To prepare for this exam, candidates should have a fundamental understanding of Salesforce concepts and skills, as well as hands-on experience working with the service cloud.
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Salesforce Administer and Maintain Service Cloud Sample Questions (Q129-Q134):NEW QUESTION # 129
the support manager at universal containers wants to see monthly historical metrics for first call resolution by call center and agent. Which reporting should consultant recommend
Answer: A
NEW QUESTION # 130
Cloud Kicks (CK) has recently started using Entitlements within its support process. However, CK has found many cases with inaccurate dat a. As many Entitlements are similarly named, service agents are selecting Entitlements that are not associated with the Account assigned on the Case.
What is the recommended method to meet the requirements?
Answer: C
NEW QUESTION # 131
Universal Containers wants to notify Support Managers when a new case has been untouched for more than two business days.
Which approach should a consultant implement?
Answer: C
NEW QUESTION # 132
to help service agents more accurately respond to cases universal containers wants a list of relevant knowledge articles to be displayed on case record page.
Answer: D
NEW QUESTION # 133
Ursa Major Solar cells highly technical products that require specific expertise for configuration changes and troubleshooting. A mobile workforce can be dispatched to support customers. Dispatching a worker comes at a high cost, and available appointment times are typically several weeks in the future.
What is the recommended method to improve the support experience while providing expert-level support?
Answer: A
NEW QUESTION # 134
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