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To pass the Cisco 500-442 exam, candidates must demonstrate their ability to configure and administer Cisco Contact Center Enterprise solutions using various tools and technologies. They must have a thorough understanding of the routing, scripting, and reporting capabilities of Cisco Contact Center Enterprise, as well as the ability to troubleshoot common issues that arise in contact center environments.
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The Cisco 500-442 exam, also known as Administering Cisco Contact Center Enterprise (ACCE), is a certification exam that evaluates your knowledge and skills in configuring, deploying, and managing Cisco Contact Center Enterprise (CCE) solutions. The exam is designed for IT professionals who are responsible for the administration and maintenance of CCE solutions in their organizations.
The Cisco 500-442 Exam consists of 60-70 questions that need to be completed within 90 minutes. The exam questions are of multiple-choice and simulation type, and the passing score for the exam is 70%. The exam covers various topics, including CCE architecture, Unified CCE deployment models, Cisco Unified Intelligence Center, Cisco Finesse, and Cisco SocialMiner. Candidates who pass the exam are recognized as Cisco Certified Specialist - Contact Center Enterprise Administration.
Cisco Administering Cisco Contact Center Enterprise Sample Questions (Q40-Q45):NEW QUESTION # 40
What are two purposes of Cisco Unified Intelligence Center? (Choose two.)
Answer: A,D
NEW QUESTION # 41
In a contact center, agents must select the Reason Code when they go to the "Not Ready" state. Which configuration by an administrator in Agent Desk Settings allows this action?
Answer: D
NEW QUESTION # 42
What are two descriptions for the Agent Targeting Rule? (Choose two.)
Answer: C,E
NEW QUESTION # 43
Which two types of scripts can be created with the Script Editor? (Choose two.)
Answer: A,B
NEW QUESTION # 44
What are two parts of a Single Sign-on message flow? {Choose two.)
Answer: D,E
NEW QUESTION # 45
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