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The Cisco 820-605 exam, also known as the Cisco Customer Success Manager (CSM) exam, is a certification exam designed to test the knowledge and skills of professionals working in customer success management. The exam focuses on assessing the ability of candidates to identify customer needs, develop strategies to meet those needs, and ensure customer satisfaction.
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To be eligible for the Cisco 820-605 exam, candidates should have a strong understanding of sales and customer service methodologies, as well as experience in IT service delivery. The exam consists of multiple-choice and multiple-response questions, and it can be taken at any Pearson VUE testing center. Candidates will have 90 minutes to complete the exam, and they must score a minimum of 70% to pass. Upon passing the exam, candidates will receive a certification that acknowledges their expertise in customer success management and can help them stand out in a competitive job market.
Cisco Customer Success Manager Sample Questions (Q92-Q97):NEW QUESTION # 92
Which element evaluates a customer outcome?
Answer: C
NEW QUESTION # 93
You are a Customer Success Manager and have just been assigned a strategic new account.
Which course of action is the best to help you prepare for the first customer introduction meeting?
Answer: A
NEW QUESTION # 94
Which statement describes an end user adoption barrier?
Answer: A
NEW QUESTION # 95
Which item should the Customer Success Manager focus on to enable the adoption of a software solution?
Answer: B
NEW QUESTION # 96
Which activity reduces the risk of chum?
Answer: C
NEW QUESTION # 97
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