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NEW QUESTION 52
Inbound Actions can be configured to enable creating or updating incidents.

A. FalseB. True

Answer: B

 

NEW QUESTION 53
What is the purpose of the Duration field in the incident form?

A. Time elapsed since the last update by agent on the incident.B. Time elapsed before the incident was resolved.C. Time elapsed since the last update on the incident.D. Time elapsed before the incident was closed.

Answer: B

 

NEW QUESTION 54
In the baseline platform configuration, if a change approver rejects an approval for a normal change, what will the state of the change be set to?

A. NewB. RejectedC. Closed IncompleteD. Assess

Answer: A

 

NEW QUESTION 55
An administrator notices that there are two account records in the system with the same name. A contact record with the same name is associated with each account.
Which set of steps should be taken to merge these accounts using the Salesforce merge feature?

A. Merge the duplicate accounts and then merge the duplicate contacts.B. Merge the duplicate accounts and the duplicate contacts will be merged automatically.C. Merge the duplicate accounts and check the box that optionally merges the duplicate contacts.D. Merge the duplicate contacts and then merge the duplicate accounts.

Answer: A

 

NEW QUESTION 56
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