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NEW QUESTION 26
What defines customer success?

A. the business methodology of ensuing that customers are always on the latest software releases and subscription contracts so customers can focus on core business activities.B. the business methodology for increasing recurring revenues by minimizing the risk of churn while driving adoption and expansion.C. a measure of the Net Promoter Score resulting from a disciplined engagement of sales, services, marketing, and customer success teams working seamlessly together to deliver a positive experience.D. the business methodology of ensuring that customers achieve their expected and unexpected outcomes while using the product or service.

Answer: D

 

NEW QUESTION 27
Throughout the customer life-cycle, opportunities can occur that lead to customers becoming advocates for the Customer Success Manager's company. Which two opportunities can lead to advocacy? (Choose two )

A. results that are not measurableB. moments of success when the customer acknowledges progressC. green health scores over intermittent time periodsD. continuing results based on unexpected valueE. successful contract renewal

Answer: C,D

 

NEW QUESTION 28
Which sources should be used to uncover customer barriers?

A. data, health score, intuitionB. intuition, observation, dataC. conversation, data, health scoreD. observation, conversation, data

Answer: D

 

NEW QUESTION 29
Which two actions are in adoption campaign? (Choose two.)

A. messaging to stakeholders on the new features of their solutionB. messaging to stakeholders on new product releasesC. survey sent to all end usersD. renewal reminder to stakeholdersE. messaging to users on best practice approaches to their solution

Answer: A,E

 

NEW QUESTION 30
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