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Quiz Latest ADX-261 - Administer and Maintain Service Cloud Dumps PDF

Download Administer and Maintain Service Cloud Exam Dumps

NEW QUESTION 32
Which two areas can an Administrator make Open CTI features available to users when building a Lighting App using the App Manager? Choose 2 answers

A. On a utility bar of the Lightning AppB. On the Calendar right hand panelC. On a record Highlights PanelD. On a record Activity Feed list

Answer: D

 

NEW QUESTION 33
Universal Containers recently implement Service Cloud. The Support Manager notices that cases are being distributed unevenly across the team.
What should the consultant recommend to address this problem

A. Configure Omni-Channel Routing Model as Most Available.B. Configure Case Assignment Rules to use Queues.C. Configure Omni-Channel Routing Model as Least Active.D. Configure Case Assignment Rules to use Users.

Answer: A

 

NEW QUESTION 34
Universal Containers (UC) added a channel to the Service Cloud deployment. UC wants the functionality to include the ability to log the case thread and store attachments to the case record.
Which channel should a consultant recommend to meet these requirements?

A. ChatB. Email-to-caseC. Social Customer ServiceD. Web-to-case

Answer: B

 

NEW QUESTION 35
A recent review of customer satisfaction surveys revealed the support center does a poor job of upseting new products to customers. Customers report dissatisfaction when calling for troubleshooting, billing, enrollment, or similar issues and receiving a sales pitch. However, customers that have been upsold new products are two times more likely to remain a customer.
What is the recommended method to ensure upselling only occurs when customers are likely to be receptive to the offer?

A. Einstein Reply RecommendationsB. Validation RulesC. Service Analytics PredictionsD. Einstein Next Best Action

Answer: C

 

NEW QUESTION 36
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