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NEW QUESTION 29
Your company has just acquired a new building, and you have been asked to add a new location in Genesys Cloud. What are the prerequisites to check before you add the new location? (Choose two.)

A. You must have the basic profile data for the users at the new location.B. You must have images of all the users located at the new location.C. You must have Admin rights for Genesys CloudD. You must know what groups to create for the new location.E. You must collect general information that you want displayed for each location, such as: building address, number of floors, location contact information, location images, and floor plan images.

Answer: C,E

 

NEW QUESTION 30
If you want all your Edges in an Edge group to use the same WebRTC phone trunk, where should you configure that?

A. In the Edges configuration Network Interfaces tab, under the Phone Trunks section, select Inherit from Edge Group and then select WebRTC phone trunk for the respective Edge group.B. In the Edges configuration Network Interfaces tab, select Use the following trunks under the Phone Trunks section.C. In the Edge Groups configuration Network Interfaces tab, select Inherit from Edge Group under the Phone Trunks sectionD. In the Edges configuration Network Interfaces tab, select Use the following trunks under the External Trunks section.

Answer: A

 

NEW QUESTION 31
What additional functionality does Communicate brings to Genesys Cloud?

A. Directory capabilities, such as advanced search, profiles, and keyword searching.B. Unified Communications features, such as telephony, unified messaging, voice conferencing, and auto- attendant.C. Call center features such as ACD and scripting.D. Knowledge base features, such as FAQs and Communities.

Answer: D

 

NEW QUESTION 32
Where can you add the preconfigured settings of the phones?

A. Admin > Telephony > Phone Management > CallsB. Admin > Telephony > Phone Management > Base SettingsC. Admin > Telephony > Phone Management > Phones

Answer: A

 

NEW QUESTION 33
Which statement is true regarding chat rooms in Genesys Cloud?

A. Administrators assign people to rooms.B. Notifications can be turned off per room.C. There is a maximum of 50 users to a room.D. You must have the room_user permission to use rooms.

Answer: B

 

NEW QUESTION 34
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